Shipping policy

Last updated: September 20, 2026

SHIPPING POLICY

Thank you for shopping with Wischmann Ornament Company. Our products are made to order and created especially for you. Please review the following information before placing your order.

ORDER PROCESSING AND PRODUCTION

Because our products are made to order, please allow time for production before shipment. Most orders are produced within 2–5 business days. Production may take longer during busy holiday periods, promotional events, or because of circumstances outside our reasonable control.

Business days do not include weekends or federal holidays. Production begins after payment has been successfully processed and all required personalization information has been received.

Personalized information will be printed as submitted. Please carefully review names, dates, spelling, capitalization, punctuation, photographs, messages, product options, and your shipping address before completing your purchase.

SHIPPING DESTINATIONS

We currently ship only to eligible addresses within the United States. Available shipping options will be displayed during checkout.

We do not currently offer international shipping. We may expand our shipping destinations in the future.

SHIPPING COST

Standard shipping is free for eligible United States orders.

Any available expedited or upgraded shipping option will be displayed with its applicable charge during checkout. Selecting expedited shipping does not shorten the time required to produce a made-to-order product unless expressly stated.

ESTIMATED DELIVERY

After production is complete, standard delivery generally takes approximately 3–7 business days. Production and delivery estimates are not guaranteed arrival dates.

Holiday demand, severe weather, carrier disruptions, service interruptions, incorrect addresses, and other circumstances outside our reasonable control may delay an order. Please allow additional time during November and December and place holiday orders as early as possible.

If we become aware of a significant production delay, we will make reasonable efforts to notify you. If we are unable to ship within the stated or legally required timeframe, we will provide the notice and options required by applicable law.

TRACKING INFORMATION

When tracking information is available, it will be sent to the email address provided with your order. Please allow up to 48 hours for tracking information to update after a shipping label is created.

A tracking number may be generated while an item is still completing production or awaiting carrier pickup.

SEPARATE SHIPMENTS

We work with more than one production and fulfillment partner. If you order multiple products, they may be produced at different facilities and shipped separately. You may receive more than one package and more than one tracking number.

You will not be charged additional standard shipping because items arrive separately.

SHIPPING ADDRESS CHANGES

Customers are responsible for providing a complete and accurate shipping address.

If you discover an error, contact us at wischmannornamentco@gmail.com as soon as possible. Address changes cannot be guaranteed after an order has entered production or a shipping label has been created.

We are not responsible for delays, failed deliveries, or additional costs caused by an incomplete or incorrect address supplied by the customer. If a package is returned to the sender because of an address error, additional shipping charges may apply before it can be sent again.

DELAYED OR LOST PACKAGES

Carrier delays may occur after an order leaves the production facility. If tracking has not updated for several business days or your order has not arrived within a reasonable period after its estimated delivery date, please contact us at wischmannornamentco@gmail.com. We will review the tracking information and assist you with the next appropriate steps.

If a package is marked as delivered but cannot be located, please:

  • Confirm that the shipping address on the order is correct.

  • Check around the delivery location, including porches, side doors, mailrooms, parcel lockers, and other secure areas.

  • Ask household members, neighbors, or building staff whether they accepted the package.

  • Allow up to two additional business days, because carriers sometimes mark packages as delivered shortly before completing delivery.

  • Contact the shipping carrier for additional delivery information.

If the package still cannot be located, contact us promptly so we can investigate with the carrier and production partner. Replacement or refund eligibility will depend on the circumstances and the results of the investigation.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

If your order arrives damaged, defective, or materially different from what you ordered, contact us within 14 days of delivery at wischmannornamentco@gmail.com.

Please include:

  • Your name and order number.

  • A description of the problem.

  • Clear photographs of the product.

  • Photographs of the packaging and shipping label when damage occurred during shipment.

Please retain the product and packaging until we confirm that they are no longer needed. Approved replacements or refunds will be handled in accordance with our Refund Policy.

Minor variations in color, print placement, image alignment, finish, ornament shape, hanging-hole placement, or packaging may occur as part of the production process and are not necessarily defects.

CUSTOMER-PROVIDED PERSONALIZATION ERRORS

We are unable to replace or refund an order because of an error in personalization information supplied or approved by the customer, including incorrect spelling, names, dates, capitalization, punctuation, photographs, or messages.

If we made the error or the finished product does not match the personalization information submitted with the order, please contact us within 14 days of delivery.

CANCELLATIONS

Requests to change or cancel an order must be submitted within two hours of purchase. We will make a reasonable effort to accommodate your request, but changes and cancellations cannot be guaranteed after production has begun.

CONTACT US

For shipping questions or assistance with an order, please contact:

Wischmann Ornament Company
Email: wischmannornamentco@gmail.com
Phone: +1 531-777-8941
Mailing address: 3400 Plantation Dr., Ste. 100, #246, Lincoln, NE 68516, United States